This will resolves the matter and you can notify BBB that the issue has been Said, I am willing to rebate the Nov-Feb bills off your account because there We never received a response back so the water was left on. We emailed you back on that same date asking for the last 4-digits of your ss# In our system that you asked for an online request for a final bill on *******. You for providing the address so I can investigate your request. ****** was able to email me, below is the conversation we had ******* via email. I originally had the service cut off in June and am currently searching my notes to support that. Their reason is that they couldn’t verify my last four, which I gave them over the phone when I called the 1st time! I want the bill and charges back dated to at least ******* and I want them to stop charging me monthly and cut off that water like they said they’d do the 2nd time I called back on ****. They never cut the water off, never updated my current address and now are saying it will be cut off tomorrow. I was told that service would be cut off in a few days, I’m assuming on the *** ** **** To date, I have a past due bill, which I’m glad to pay, only it needs to be back dated to when I KNOW I called the 1st time. On **** I received a blll showing I was still being charged and asked that it be cut off and update my current address. I kept the water on until June, when I requested to have it cut off. I’ve received a bill from Columbus Water Works for a residence I moved from on *********. Once again, please accept our sincerest apology as we work together for a better community. Thank you for your review and bringing your concerns to our attention so we may address them in the proper manner. Our customer service representatives work hard to consistently wow our customers and provide a caring experience. I apologize that your experience with us was unsatisfactory. I will communicate this mishap to the proper department at Columbus Water Works regarding allowing more time to pay when we have to send out Service orders, to ensure this never happens again. The postman delivered it to you *******, which only gives you 2 days to pay. The bill was processed on ******* and mailed to you on *******. With all that being said, this caused your bill to be mailed to you late. The service order went out on ******* and it was completed ******** The meter technician verified the meter had not stopped and the service was off at the curb stop. Our internal process alerts any account that has 0 consumption consecutively for (6) months. We read the meter on ****** as scheduled, when the read was imported into the system for billing, an alert appeared asking us to send a service order to "Check if the Meter Stopped". It seems we may have fallen short on your ***** bill. We always strive to send our bills out in a timely fashion allowing our customers enough time to pay. I apologize for the frustration Columbus Water Works has caused you.
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